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Things We Can't Clean

There aren’t many things the Cleaning Ease team can’t clean. However, there is a short list of common items that are beyond our limits as listed below. There may be additional things not on this list which we can’t do. If you have any questions, feel free to contact us.

If something is included in this list it’s there because we either aren’t carrying the proper coverage for the task or we don’t carry the equipment to do so.


  • Unloading the dishwasher: We’re not able to unload the dishwasher. It can sound silly BUT there’s a good reason for this. When unloading a dishwasher we’re more likely to break dishes. This creates additional liability, and no one likes broken dishes. Also, we can always make the best guess but we don’t 100% know where all your dishes go. Nothing stinks as much as looking for your favourite coffee cup. Only to find out it was put away in the wrong cupboard weeks ago.

  • Cleaning dishwashers and washing machines: Over time dishwashers can build up an odour and need a light cleaning to keep it fresh. This isn’t a service we offer. It can be very time consuming to clean. Cleaning a washing machine or dishwasher can take up to 4 hours and most of that time is waiting around. This makes the process non-economical for us and you. To clean a dishwasher or washing machine, simply add 1 cup of white vinegar and run a cycle on hot. Once complete, run one more time to remove any leftover vinegar. This should remove any smell. Then any leftover particles can be wiped away.

  • Light bulbs & lighting fixtures: We won’t wipe down or wet wipe light bulbs. These are too fragile and too big a liability for us to clean.

  • Garages & patios: With high heat, we need to keep our teams indoors. Plus, we don’t carry the necessary pressure washers to clean patios and garages correctly. Because of this, we can’t clean garages or patios.

  • Outside or very high-up windows: Outside windows can require ladders and special equipment to clean properly. Our teams are only established to clean inside windows which can be reached with extending poles. For windows greater than 2.4 metres high we may not be able to clean even if it’s an inside window.

  • Removing paint from windows, countertops, and floors: Unless you’ve booked a post-construction cleaning, we won’t be able to help with the removal of dried paint from the windows, floors or countertops. Even if you can “take it off with your finger” doing so can be very time-consuming and dangerous in terms of possible damage to the floor or counter. Because of this, doing so requires special consideration and a special price to be sure we can do it properly. If this is something you want to be done we need to be told beforehand.

  • Odour removal and remediation: Removing strong odours from animal waste, smoke, mould or anything else that may require remediation isn’t something Cleaning Ease can help with. We leave this to other specialised trusted experts.

  • Detailed carpet and floor cleaning: Detailed carpet and floor cleaning beyond sweeping, mopping and vacuuming isn’t something our staff can do. For your benefit, steam cleaning or floor waxing, buffing or polishing are better left for specialists.

  • Construction cleanings: Construction cleanings require special preparation and a unique ability to quote construction messes. We are not a construction cleaning company and can’t help with these jobs. If you booked a deep cleaning thinking “it’s just a little dust” and didn’t disclose the property recently had construction. We’ll have to leave and refer you to another service.

  • Bed bugs and other insects: For issues related to insects, especially bed bugs, the home needs to have a professional bed bug removal service and a professional carpet cleaning. Once this has been done we’ll be able to start cleaning services again. If we discover there is an insect problem or bed bugs. We’ll have to stop the service and refer you to an insect removal service.

  • Pet hair on upholstery and furniture: Having a couch full of pet hair is a common issue when it comes to animals. As much as we’d love to help with this. It does take special equipment, training, and most of all time. While we do have an extra for the removal of pet hair. It’s important to note this does not apply to the removal of pet hair from upholstery or furniture. This extra gives us some extra time to vacuum and mop the extra times it takes to get pet hair off the floor. Nothing more. It does NOT apply to the removal of pet hair anywhere else but the floors.