We are currently booked to capacity and unable to take on new bookings. If you would like to join the waiting list, please leave your email.

Things We Can't Clean

There aren’t many things the Cleaning Ease team can’t clean. However, there is a short list of common items that are beyond our limits as listed below. There may be additional things not on this list which we can’t do. If you have any questions, feel free to contact us.

If something is included in the list below it’s there because we either aren’t carrying the proper coverage for the task or we don’t carry the equipment to do so.


Unloading the dishwasher

We’re not able to unload the dishwasher. It can sound silly BUT there’s a good reason for this. When unloading a dishwasher we’re more likely to break dishes. This creates additional liability, and no one likes broken dishes. Also, we can always make the best guess but we don’t 100% know where all your dishes go. Nothing stinks as much as looking for your favourite coffee cup. Only to find out it was put away in the wrong cupboard weeks ago.


Cleaning inside dishwashers and washing machines

Over time dishwashers can build up an odour and need a light cleaning to keep it fresh. This isn’t a service we offer. It can be very time consuming to clean. Cleaning a washing machine or dishwasher can take up to 4 hours and most of that time is waiting around. This makes the process non-economical for us and you. To clean a dishwasher or washing machine, simply add 1 cup of white vinegar and run a cycle on hot. Once complete, run one more time to remove any leftover vinegar. This should remove any smell. Then any leftover particles can be wiped away.


Cleaning light bulbs

We won’t wipe down or wet wipe light bulbs. These are too fragile and too big a liability for us to clean.


Cleaning very high-up windows

Outside windows can require ladders and special equipment to clean properly. Our teams are only established to clean inside windows and outside windows up to the second floor which can be reached with extending poles.


Removing paint from windows, counter-tops and floors

We won’t be able to help with the removal of dried paint from the windows, floors or counter-tops. Even if you can “take it off with your finger” doing so can be very time-consuming and dangerous in terms of possible damage to the floor or counter. Because of this, doing so requires special consideration. If this is something you want to be done we need to be told beforehand.


Odour removal and remediation

Removing strong odours from animal waste, smoke, mould or anything else that may require remediation isn’t something Cleaning Ease can help with. Although cleaning can definitely freshen up your home, if this odour and hazardous waste removal is primarily what you're seeking, you should seek other specialised services such as forensic cleaning.


Detailed carpet and floor cleaning

Detailed carpet and floor cleaning beyond sweeping, mopping, vacuuming and steam carpet cleaning isn’t something our staff can do. For your benefit, steam cleaning or floor waxing, buffing or polishing are better left for specialists.


Construction cleaning

Construction cleanings require special preparation and a unique ability to quote construction messes. We are not a construction cleaning company and can’t help with these jobs. If you booked a deep cleaning thinking “it’s just a little dust” and didn’t disclose the property recently had construction. We’ll have to leave and refer you to another service.


Bed bugs and other insects

For issues related to insects, especially bed bugs, the home needs to have a professional bed bug removal service and specialised carpet cleaning. Once this has been done we’ll be able to start domestic cleaning services. If we discover there is an insect problem or bed bugs. We’ll have to stop the service and refer you to an insect removal service.


Pet hair on upholstery and furniture

Having a couch full of pet hair is a common issue when it comes to our furry friends. As much as we’d love to help with this. It does take special equipment, training and most of all time. While we will practically spot remove hairs from visible areas if we see it, removing large build ups in upholstery or furniture is not part of the standard scope. Please let us know in advance if you need us to focus on removing large amounts of pet hair around the home and we can tailor a solution for you.